Support
Ownership help, from the people who build it.
Charging, batteries, orders, service — answered by the team at the Lathrop facility, with guides written from the workshop floor.
Find your answer
Charging & home setup
Wall Connector vs Mobile Connector, installation, costs, and best practices for battery longevity.
Read the charging guide →Battery health
How to read a battery health report, what degradation is normal, and what we verify before listing.
Read the battery guide →Orders & delivery
Live order status, VIN assignment, transport tracking, and delivery scheduling.
Track your order →Ownership costs
Charging, insurance, tires, maintenance — the honest numbers behind running a Tesla.
See the cost breakdown →Financing
Payment estimates, terms, and trade-in questions — estimates clearly marked, never offers of credit.
Financing estimates →Returns & refunds
Vehicle and accessory return windows, refund timelines, and how to start a return.
Return policy →Service & repairs
What the Lathrop remanufacturing operation services, and how repairs are backed by the source.
Facility services →Accessories & parts
Genuine charging equipment, floor mats, crossbars and more — shipped from the campus.
Shop accessories →New owners
Your first thirty days.
Almost every question a new Tesla owner asks falls into three buckets: charging, software, and range. Sort charging first — everything else gets easier once the car fills itself overnight. If you own your home, book the Wall Connector install now; if you rent, a 240V outlet and the Mobile Connector cover the same daily reality.
Set the daily charge limit to 80% and leave it there. It is the single habit that most protects long-term battery health, and it is the same behavior that produces the strong capacity readings on the pre-owned cars we sell. Charge to 100% before a long trip, not as a nightly routine. The exception is an LFP battery, which Tesla recommends charging to 100% weekly to keep its range estimate calibrated.
Expect the range figure to move around. Cold weather temporarily cuts usable range by 20–30%, highway speed costs more than city driving, and the estimate itself recalibrates over the first few weeks. None of that is degradation — real capacity loss is slow and shows up on a diagnostic read, which is what our battery health guide explains how to interpret.
Software updates arrive over the air, usually overnight while parked on Wi-Fi, and occasionally add features the car did not ship with. Service, when you need it, is condition-based rather than scheduled: tires and rotations, cabin filter every couple of years, brake fluid check around year four. There is no oil to change and no belts to replace, which is why annual running costs land far below a comparable gas car — the full arithmetic is in our cost of ownership breakdown.
Still need a human?
The support line reaches the facility team directly — Monday through Friday 8 AM – 6 PM, Saturday 9 AM – 4 PM Pacific.